Frequently Asked Questions
Everything you need to know about shopping fashion at Chemist Warehouse.
What is your return policy for fashion and apparel items?
We offer a 30-day return policy for all unworn fashion items with original tags attached. For hygiene reasons, earrings, undergarments, and swimwear cannot be returned unless faulty.
How long does shipping take for online clothing orders?
Standard shipping typically takes 3-7 business days. Express shipping options are available at checkout for delivery within 1-2 business days to most metropolitan areas.
How do I ensure I am choosing the correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our brand-specific charts to ensure the perfect fit.
Are the designer fragrances and accessories authentic?
Yes, Chemist Warehouse guarantees that all designer apparel, accessories, and fragrances are 100% authentic and sourced directly from authorized distributors.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept for fashion purchases?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and 'Buy Now, Pay Later' services including Afterpay and ZipPay.