Returns & Exchanges Policy
At Chemist Warehouse Fashion, we want you to be completely satisfied with your purchase. If your new outfit isn't quite right, you can return your items within 30 days of delivery for a full refund or exchange, provided they are in original condition with tags attached.
Initiate Your Return
Log into your account and visit the 'Order History' section to select the items you wish to return and generate your unique return authorization number.
Pack Your Items
Carefully place the unworn items with all original packaging and tags into a secure shipping bag or box, ensuring you include the completed return slip.
Ship It Back
Affix the prepaid shipping label provided in your original package or via email and drop it off at any authorized post office or carrier collection point.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing